24 hours information service (Hot Line: 2 24 15 24)

Highly qualified operators with medical background provide policyholders with information services.

Information Service includes:

  • Information consultation on any issue or problem related to current health insurance;
  • Organization of medical services;
  • Full and operational information on medical providers and current insurance conditions.
Family doctor’s services

highly qualified, licensed and experienced family doctors provide services for our policyholders.          

Family doctor’s services include:       

  • Full medical consultation of the insured;
  • Continuous surveillance of health of the insured;
  • Consultation of field experts and issuance of referrals for examinations.
Preventive examinations

Preventive examinations - means funding of screening research with the aim of prevention, which will be fully compensated by the Insurance Company Prime.

Outpatient services

services are absolutely flexible and free. The policyholder, as desired, may apply to a provider as well as to any non-provider medical institution without any prior notice. Prime will issue insurance compensation in cash immediately upon submission of full documentation within a certain limit.

Outpatient services include:

  • Consultation of field experts
  • Laboratory and instrumental diagnostics.
  • High-tech examinations such as computer tomography CT, magnetic resonance tomography MRT, positron-emission tomography PET-CT

Prime has the broadest choice of the provider pharmacies network. All the largest pharmacy networks operating in Georgia are our providers:

  • Pharmdepo;
  • PSP;
  • GPC;
  • Sakhalkho Aptiaki;
  • Aversi;
Inpatient services

Services are fully flexible and free. Most of the clinics operating in Georgia are Prime’s providers and when receiving hospital services policyholders are completely free of payment of the cost of the service in the most of the clinics operating in Georgia (in accordance with the limit and % of co-financing). 


In case of wish of the policyholder, the managers of Prime will issue referral (guarantee letter) to both the provider and non-provider clinics so that the policyholder can receive non-provider clinics service without payment as well.


Service is fully free and unlimited. Prime will compensate for the cost of the invited doctor and non-standard ward, which makes our policyholder ladies feel more comfortable and safe.

Dental services

Prime has up to 60 provider dental clinics.

Dental services include:

  • Dental consultation;
  • Treatment of simple and complicated caries, pulpitis and periodontitis;
  • Diagnostics, mechanical cleaning of teeth;
  • Planned tooth extraction.
Orthodontic and orthopedic dental

Prime is the only company offering its customers 60% discount on orthopedic and orthodontic services.

Dental implantation

Dental implantation means dental service related to the implantation of the tooth artificial root, for which the Insurance Company Prime offers a 50% discount.